![[Liferay Implementation Case] Airbus Company](https://image.mono.ipros.com/public/product/image/d03/2001526929/IPROS1504703470921047748.png?w=280&h=280)
[Liferay Implementation Case] Airbus Company
Introducing a case where the number of incidents handled by the service desk decreased by 30%!
Airbus has built a self-service IT service portal using "Liferay" that enables incident management and knowledge sharing. With over 100,000 users now able to resolve issues on their own, the number of incidents handled by the service desk has decreased by 30%, resulting in many benefits from the implementation. For details on how the company addressed challenges and built a highly satisfying IT service portal for users, please read the PDF version. [Challenges Before Implementation] ■ Unable to provide an excellent user experience ■ Management of over 10 IT service management tools ■ Significant burden on the service desk in incident management *For more details, please refer to the related links or feel free to contact us.
- Company：日本ライフレイ
- Price：Other
